Last updated: 13 September 2026

MANASMITA Mental Health Services Pvt. Ltd. (“MANASMITA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through this website.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use the MANASMITA website.

1. INFORMATION WE COLLECT

When you use our website, contact us, or request an appointment, we may collect information such as:

• Your name

• Email address

• Phone number, where provided

• Appointment-related information

• Information you choose to include in messages or enquiries

• Any other information you voluntarily provide through our website or booking process

Please do not share highly sensitive or urgent mental-health information through the general contact form or email. The contact form is not an emergency or crisis-response service.

2. HOW WE USE YOUR INFORMATION

We may use the information you provide to:

• Respond to your enquiries and requests

• Communicate with you regarding appointments and services

• Facilitate appointment scheduling, confirmation, rescheduling, or cancellation

• Provide information about MANASMITA services

• Maintain appropriate administrative and business records

• Improve the functioning and user experience of our website

• Meet applicable legal, regulatory, or professional obligations

We will use personal information only for appropriate and specified purposes and will seek to limit collection to information that is reasonably necessary for those purposes.

3. THERAPY AND CLINICAL INFORMATION

Information shared during psychological consultation, therapy, or assessment may include sensitive personal and mental-health information. Such information is handled with appropriate professional confidentiality and care, subject to applicable law, professional obligations, and circumstances in which disclosure may be legally required or necessary to address serious safety concerns.

This website itself is not intended to collect or store detailed clinical records through the general contact form.

4. APPOINTMENT AND THIRD-PARTY SERVICES

Appointment scheduling and online consultation services may involve third-party technology or service providers, such as website hosting, scheduling, calendar, communication, or video-conferencing services.

Where third-party services are used, information may be processed by those providers in accordance with their own privacy policies and terms. We aim to use reputable service providers and to share only information reasonably necessary for the relevant service.

5. HOW WE PROTECT YOUR INFORMATION

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

6. SHARING OF INFORMATION

We do not sell your personal information.

We may disclose or share information where reasonably necessary to provide requested services, operate our website and appointment systems, comply with legal or regulatory requirements, protect the rights or safety of individuals, or otherwise as permitted or required by applicable law.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, resolving disputes, complying with legal or professional obligations, and protecting our legitimate interests.

The specific retention period may vary depending on the type of information and the purpose for which it is held.

8. YOUR RIGHTS AND CHOICES

Subject to applicable law, you may have rights relating to your personal data, including the right to request information about the personal data we hold about you, request correction of inaccurate information, and withdraw consent where consent is the basis for processing.

You may contact us using the details below to make a privacy-related request or enquiry.

9. CHILDREN AND MINORS

If an appointment or service involves a minor, information may be collected and processed in accordance with applicable law and professional requirements, including obtaining consent or authorisation from a parent or lawful guardian where required.

10. COOKIES AND WEBSITE TECHNOLOGIES

Our website or third-party services used on the website may use cookies or similar technologies for essential website functionality, security, analytics, or improving user experience.

The use of such technologies may depend on the services and settings active on the website at a particular time.

11. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services. MANASMITA is not responsible for the privacy practices, content, or security of websites operated by third parties. We encourage you to review the privacy policies of those websites before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or privacy practices.

Any updated version will be posted on this page with a revised “Last updated” date.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

MANASMITA Mental Health Services Pvt. Ltd.

Gurugram, Haryana, India

Email: hello@manasmita.in

Phone: +91 7042420418

Please note that this contact channel is not monitored as an emergency or crisis-response service. If you are experiencing an immediate mental-health emergency or are at risk of harming yourself or someone else, please contact local emergency services or go to the nearest hospital/emergency department.

For 24/7 mental-health support in India, you may contact Tele-MANAS at 14416 or 1800-89-14416.

Privacy Policy